Poor & Pathetic service

<p>One would think that after being a loyal vodacom customer to close on 15 years that requesting a simple thing such as my itemised billing would be an effortless task. However after what is going on 2 months now, I am faced with having to beg vodacom for these very statements, which mind you - I PAY FOR EACH MONTH & HAVE NOT BEEN RECEIVING! </p> <p> </p> <p>Upon countless enquiries, I was asked to send Vodacom all my details including a certified ID!!! Which I find pretty pathetic because I am already registered to receive these statements - but am not receiving, neither via post/e-mail and I cannot even pick it up on Vodacom's online app, (which never works might I add) - a tool which I thought is there to make a customer's life easier. After obliging Vodacom and sending them all this information even though they should already have it and infact as a paying customer - I should be entitled to receiving my itemised itinerary on request without needing to jump through 10 hoolahoops. I however sent these documents to a FAX number they provided me - a FAX number in 2016???? really???...who is still sending faxes these days?? But - as per Vodacoms request I found a fax and sent them all these documents and to date almost 4 weeks later - I have not heard anything back from anyone at Vodacom. I have not received a single itemised bill and am fast loosing hope and wondering why I am with a network who after over 10 years of loyalty as a customer who has never defaulted now needs to BEG AND PLEAD, for something I am already paying for.</p> <p> </p> <p>This is not on at all. Given their excessive rates, maybe it is time to switch, to a network who understands customer centricity.</p>