Poor Pathetic Disgusting Service

I handed a cell phone in for assessment and repair if required at Vodacomshop Repairs Somerset West on 26 January 2022. On the same day I received an sms confirming that the device was booked in for repair and I was given a job number. In said sms, it advised that repairs take 2-3 working days and I was given a link to be able to track my phone. On the 27 January I received an sms advising that my job number was in the assessment process. On Monday the 31 January I went to the shop to inquire about my phone only to be advised that my phone was only sent to the Maitland repair center that day as they no longer do repairs on site. This was not communicated to me on the 26th. As of 11 February I still do not have my phone. It has been 12 working days since handing the phone in for repair. The staff at Vodacomshop Repairs Somerset West are unable or unwilling to assist in any way to followup on my phone. Today 11 February, I was advised that due to a "system" problem they are unable to check online what the status of my phone is and that the system will be down till Monday the 14th. This is the most shocking service I have ever experienced.