RP
Rachel P
1 reviews | Active since Sept 2022
05 Sept 2022, 09:46
Poor Pathetic after sales service
Totally disgusting service received and I have 2 contracts with you. I am so happy that I took the service on a month to month basis which gives me the opportunity to consider another service provider. It is rather pathetic that this is not the first experience of poor service delivery. I will definitely be looking for other service providers. Poor service at exorbitant prices.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Sept 2022, 10:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2022, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Rachel P's updateReviewer Update
05 Sept 2022, 10:36Noted. Thanks for the response, however there seems to be a lack of urgency. Service level agreement has failed as I was advised that I would not be without service during the transition from 4g to 5g.
RP
Rachel P's update05 Sept 2022, 10:36
Reviewer Update
Noted. Thanks for the response, however there seems to be a lack of urgency. Service level agreement has failed as I was advised that I would not be without service during the transition from 4g to 5g.
Vodacom's replyOfficial
05 Sept 2022, 11:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2022, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Rachel P's updateReviewer Update
05 Sept 2022, 13:26The day has passed and still no call back from Vodacom. I have wasted so much airtime calling.called again after logging the complaint but to no avail.
RP
Rachel P's update05 Sept 2022, 13:26
Reviewer Update
The day has passed and still no call back from Vodacom. I have wasted so much airtime calling.called again after logging the complaint but to no avail.
RP
Rachel P's updateReviewer Update
05 Sept 2022, 13:27I really have no choice but to terminate both contracts and seek a service provider who is prepared to value me as a customer.
RP
Rachel P's update05 Sept 2022, 13:27
Reviewer Update
I really have no choice but to terminate both contracts and seek a service provider who is prepared to value me as a customer.