Poor ordering of new contract

I ordered a phone for my wife using the app. Before completion I received a message stating that Vodacom will contact me to finalise the order. They never did. I phoned Vodacom only to find out that my phone was already shipped without them phoning me, thus my wife’s number didn’t get ported. Now I have to return the entire package, wait up to 14 days for RAM to fetch the parcel then wait another 3 days then I should call Vodacom to cancel. Then apply for a new contract. And then wait another I don’t know how many days. This all due to the fact that Vodacom process my order without contacting me to finalise as indicated??