Poor order delivery lead time

I am a Vodacom customer for 2 years, and after my current contract came to an end i decided to upgrade the account. I called Vodacom and placed an upgrade order on 31 August, after which Vodacom had advised that I would receive my order by 4 Sep. I called Vodacom on 5 Sep enquiring why my order has not been delivered as yet and they have advised that the order has not yet been confirmed by their online department.

It is ridiculous to conceive that in the digital era that we are in that Vodacom is unable to even confirm an order within 6 days. Takealot would have offered a next day delivery.

If you dont mind your mobile service provider operating 20 years behind everyone else, then Vodacom should be your provider of choice...they do poor service well.