Poor or would I rather say no service from Vodacom

Absolutely disgusted in the kind of service a loyal Vodacom customer for the past 14 years received.

Upgraded my kids phones ,online,got phones just to receive a quote for handset penalty for 4 months.Never before when I upgraded or said that I"m due for upgrade have I paid a penalty for handsets,after numerous calls and emails to Customer care ,I was called back and explained what the situation is,which I"m still not happy with.Then I tried to call 082135 but there is no option to speak to consultant except if you want to upgrade,pathetic ,chasing sales and no after service.Send email to customer care and 1 team leader which a consultant gave her email adress to find out if I could pay this handset penalty x4 months on 2 devices upfront .Without any feedback,went instore but refuse to help with anything that was done online.

Find this really upsetting that you have to pay for this kind of service ,pathetic Vodacom