Poor or bad Customer Service

Good afternoon,

I have been asking and asking for Power of Attorney on the cellphone account that I'm paying, for the past 20 years, up to date, nothing has been done from VODACOM, to assist me, related to this request.

I've done multiple upgrades in the past, at multiple Voda-shop in South Africa, and never has there been an issue, but when phoning the people that really matters at the Customer Care Department, then they just refuse to assist you, without the account holders consent, which I personally think, is ridiculous. A couple of months ago I received a ***** SMS from an unknown number, and I contacted Vodacom Customer Care, only to be told,"They cant help me, because the account is not in my name", they will rather allow ***** to be committed, instead of assisting the customer with a query or complaint.

This afternoon my phone service has just been suspended,for no reason, after payment arrangements have been made and been accepted by the Vodacom Account Department or Collection Centre. Once again I phoned Vodacom Customer Care for assistance, only to hear the same lame excuse, "You don't have power of attorney on this account". How many times do I have to complete the relevant documentation to get Power of Attorney on an account that is getting paid by me, every month. My account has been R10k plus per month in the past, but we can't help you, because you don't have power of attorney.

Now I make a desperate plea to get this issue resolved, surely it can not take 20 years to resolve a simple issue like granting "Power of Attorney" to a customer.

I'm also posting this mail on Social Media, for other "Future Vodacom Customers" to see what type or kind of service they might expect from Vodacom. I've been a loyal customer for the past 25 years, maybe more, and this is just not acceptable.

I need my service reinstated A.S.A.P.

Feel free to contact me regarding this mail, if you have any queries or comments related to this.

Thanks and Regards,

ONE BIG UNHAPPY VODACOM CUSTOMER

-- Neels Burr-Dixon ***