Poor or actually NO service received from Vodacom. Cell C is the better service provider.

Order fibre from vodacom on 4 december as I already have an account with vodacom I thought the process will be quicker than having to apply for an account at another provider. From the day I placed the order I informed the sales person there is a fibre line in the building but there is no fibre router from Vumatel as the previous tenant probably removed the box. After numerous calls day after day informing vodacom there is no fibre router but there is a fibre line, they eventually got Vumatel to come install the Fibre router on 15 December. Once fibre router is in, it should take 24-48 hours for connection to be activated. Day after day I phoned vodacom to activate my line. Each time speaking to a different person that tells me the same thing (24 hours for activation, this has been escalated to the relevant department). 24 hours later I phone again with the same response. Today is the 29 December and still no connection. Still no person that took responsibility to get my connection sorted. I communicated with vodacom on Facebook messenger from 21 December and same response was giving every time (our team will be in touch). Whatever, no one has phoned me. I put in cancellation on 21 December for this order as Vodacom has not been able to delivery any service to me, then I get email for R12'393.33 for cancellation. I responded as they requested and I got no feedback again. Today is 29 December, no connection and no customer service from Vodacom. For everyone to know, Cell C does not charge you for early cancellation apart from the device. Vodacom charges you for the full contract plus the device balance. When receiving bad service like this, I prefer not working with such a company and requesting for my sales order to be cancelled with no fee involved. There is other smaller companies that would appreciate my business. Vodacom will not get business from me again going forward. Cancelling all my other contracts with them as well, as the contracts is luckily full term.