Poor online/phone upgrades

Item: Vodacom
Rating: 1
Author: Phillip V

Trying to upgrade with vodacom online or over the phone, they tell you "it is simple", "just select the device", "choose the address" and "get next day delivery"... Once you did that they tell you "a consultant will phone you shortly (within the next 24hours) To which they don't do you have to phone them, and then another thing they FOGET to tell you is that IT TAKES 3-5DAYS, to process the upgrade. Do yourself a favor and just go in, the online/phone upgrade is a joke!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Jul 2018, 19:29

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply26 Jul 2018, 19:29

Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Phillip V's updateReviewer Update

26 Jul 2018, 20:39

I just want to thank vodacom, I made a query on the vodacom facebook as well, and they was able to help me immediately and sorted everything out

Phillip V's update26 Jul 2018, 20:39

Reviewer Update

I just want to thank vodacom, I made a query on the vodacom facebook as well, and they was able to help me immediately and sorted everything out