Poor online upgrade website and support services.

Vodacom online upgrade website has a poor design. It takes an hour plus to filter to the extend that you can pick the correct device and package. I've spend lots of time with this online upgrade, only to get a call the next working day where the consultant need to confirm my upgrade. They had the wrong number to upgrade, thus I needed to start the process from scratch. Now they cannot help me, I need to restart the frustration.