BZ
Brenda Z
1 reviews | Active since Jan 2021
07 Jul 2021, 12:17
POOR ONLINE UPGRADE SERVICE
I have ordered an upgrade on 7 June online with Vodacom. It is a month later after possibly 10 phone calls and 5 visits to the store at Lakeside Mall and I am still battling to get the upgrade settled. VODACOM DOES NOT CARE ABOUT IT'S CUSTOMERS ANYMORE. They are already big enough and 1 person is just a small fish in the pond. I had to threaten to cancel the contract before they actually DID something to help me
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Vodacom's replyOfficial
07 Jul 2021, 14:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2021, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team