Poor Online Upgrade Service

<p>I requested an upgrade online on the 1st July and Vodacom informed me that I will receive handset on the Monday 4 July as they offer a service of "delivery the next day". On Monday I contacted Vodacom and was informed that the upgrade was not processed. After numerous calls to Vodacom and majority of calls unanswered, *********** staff and phone calls put down in my ear, I eventually recieved the handset on Wednesday afternoon after I had to call the couriers (RAM.co.za) myself and arrange a delivery time.</p>