Poor online upgrade service

<p>On the 23rd of December I did an online upgrade via vodacom online. To date I have not received any notification or communication from Vodacom about the upgrade. I have visisted two vodashops now without any luck, as the order shows on the system and they can't cancel it. I called the online store on the 30th of Dec and was advised that they will send an email to back office to arrange the order and delivery. I have also not received any notification whether that was done. I called vodacom online three times today and after holding the line for almost four minutes on every call, I could not get through to a consultant. Tonight after holding the line for eight minutes, I managed to get through to a consultant, just to be advised that the application is not complete. It is absolutely ridiculous that an online upgrade takes so long, especially when they state on the website "next day delivery". </p>