LK
LEEANN K
1 reviews | Active since Apr 2012
08 Sept 2022, 11:11
Poor Online Upgrade Service
Poos service, did n upgrade on the phone on the 5th of September, on the 8th I phoned to find out what happens and the contract was cancelled because they don't have stock and now cant help me because their specials changed the 7th of September. Because of this service I am moving my two contracts I have to another service provider after 20 years of being a Vodacom client. Be honest with your clients form the start!
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Vodacom's replyOfficial
08 Sept 2022, 12:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2022, 12:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team