POOR Online Upgrade SERVICE!!!

<p>On 26/10/2016, I went online to request upgrades on two of my Vodacom contracts.</p> <p>According to the website my upgrade was successful and received sms's for each upgrade stating that a consultant will contact me back, the reference numbers were SZD4ZB and ZT***8. Nobody contacted me. On 31/10/2016, at about 16h40 I called ********** 4 as per the sms. I spoke to JoAnne who said not worry about the online request and she would assist me. She processed the 2 upgrades for me and advised that delivery will take 3 to 5 working days. I waited for 10 working days without a call or delivery from Vodacom. I then called on 16/11/2016 to query what was going on with my upgrades, according to the consultant, their system shows no request for any upgrades. I asked to speak to manager and the lady put me through to another department on ********** . After explaining my issue, I requested from the manager there to pull the recording of the telephone conversation and she advised that I was in the incorrect department andshe will put me through to a manager on ********** 4 again, she put me through to a consultant. The consultant advised me that her manager was busy on a call and that he would call me back, his name is Scot. Scot called me and I explained the situation to him, he said that he could see that I called on 31/10/2016, but he was not in charge of the department I need bt would get a manager to pull the call from 31/10/2016 and get that manager to call me back. I requested him to call me back at 13h00. A few minutes later, Kimberley, a floor manager, called me, She advised that JoAnne tried calling me according to their logs but could not get hold of me. I asked for a copy of that log and she could not share that with me and thus could not assist me and I requested for her manager. A lady by the name of Shaista came on the line. I informed her as well of the poor service and told her that I want delivery of my device requests by 17/11/2016, if not I want 1GB added to the deals per month at no extra cost. she could not assist me as they had no stock of the one device to which I questioned was there no stock since 31/10/2016 - she did not know. I re-iterated my request. I asked that she contact a store close to me for the devices, she said that's fine, I can go to a store of my choice and do the upgrade there, I declined as I am not willing to pay the service fee that a store charges. She said that she will see what she can do and get back to me. thhis was at approximately 11h00, I requested that she calls me at 13h00 with some sort of feedback, to which she agreed. At about 13h30 Scot contacted me and asked of someone had called me, I said yes, and advised that Shaista was going to call me back. She did not call me up to now.</p> <p>This is utterly poor service from Vodacom!</p> <p> </p>