Poor online shopping experience

Very poor service from Vodacom, I made a purchase on Monday on the vodacom website as a guest and provided my Telekom number for delivery purposes. After I made my payment the website showed that I've already paid for my product and showed the amount I paid but said I will receive an email which i presume will have my reference number once the payment is confirmed, since Monday morning I've been waiting, FNB says Vodacom is supposed to bank the funds they have already been dispatched, yesterday I spent all day trying to get assistance from both your fb and twitter page and call center, right now I'm exhausted, on twitter I was told since I didn't receive an email it means my order was not received so they will reverse the money in 7 days time, this after chatting for over 24hrs, so right now not only has vodacom wasted my time, I'll also be losing money on bank charges which are very high by the way, I would like to talk to someone from the Vodacom team who has the authority to override this and confirm my order since proof of purchase from the website and payment is there, but I can't reach anyone.