LV
Leentjie V
1 reviews | Active since Aug 2016
19 Feb 2021, 08:32
Poor online service from Vodacom
I complained last week for poor service on delivery on my upgrade phone as theyve put my internet device as contact number and not my cell phone. All was corrected last week and Friday and a new order was released. The link to track my order is not working so I called this morning to follow up just to find out they haven't corrected my details and used the internet device number to get hold of me again. This is absolute shocking, I have no words...
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Vodacom's replyOfficial
19 Feb 2021, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2021, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LV
Leentjie V's updateReviewer Update
22 Feb 2021, 15:44I want you to investigate what went wrong that you keep on using the incorrect contact details, and give me feedback. The after sales team DID NOT answer this question. I asked 2 weeks ago that a manager all me, I'm still waiting. I asked again on Friday that Ntabiseng (Manager) to call me back, I'm still waiting. Don't know if managers exist at Vodacom - they just don't respond.
I need feedback from a manager, they need to investigate the issue at Vodacom and give me feedback! I don't want a generic response from a robot.
I need feedback from a manager, they need to investigate the issue at Vodacom and give me feedback! I don't want a generic response from a robot.
LV
Leentjie V's update22 Feb 2021, 15:44
Reviewer Update
I want you to investigate what went wrong that you keep on using the incorrect contact details, and give me feedback. The after sales team DID NOT answer this question. I asked 2 weeks ago that a manager all me, I'm still waiting. I asked again on Friday that Ntabiseng (Manager) to call me back, I'm still waiting. Don't know if managers exist at Vodacom - they just don't respond.
I need feedback from a manager, they need to investigate the issue at Vodacom and give me feedback! I don't want a generic response from a robot.
I need feedback from a manager, they need to investigate the issue at Vodacom and give me feedback! I don't want a generic response from a robot.