Poor Online Service

I upgraded my device online on the 25th. I tracked my parcel and it said that on the 28th at 10:53 "Outgoing Call - No Delivery Attempt - NEED CORRECT DELIVERY ADRESS." So I phoned them (on the 29th) and a guy helped me. He took my address and said I will receive my phone on the 30th or 31st at the latest. On the 30th the tracking of my parcel said the same, so I phoned again. A lady helped me, she said she can see the guy helped me the previous day, and sent an email to escalate the process. She promised me they will phone me that day. I asked her but what if they don't? She rep**** "I promise they will". No one phoned me. Today (the 31st) I phoned again. I spoke to a Caren. She said that there is no movement of the parcel as the address is not correct. She said I will not receive my phone this week, and she can not see that I phoned or spoke to anyone previously. I had to give the address again.

I phoned everyday, and everyday someone "helped" me. But no one actually did anything? I guess I'm going to have to phone them again on Monday, Tuesday, etc until someone does their job.