Poor Online Sales Center

<p>Tried to upgrade using th online option as they dont charge an upgrade fee and promise next day delivery. However the call center dont follow instructions and have poor attitudes.</p> <p>Firstly, when placing the order the salesperson advised that the courier company will call before the delivery is done to ensure there is someone at the delivery address. Also they advised the a confirmation email will be sent. NONE OF THIS HAPPENED. Hence the courier company came at a time when no one was home.</p> <p>Secondly, when we called the call center to enquire 2 days later, the salesperson advised that the systems were down and he would return the call. Later that over 5 hours later no one returned the call and we had to call back, this time I was advised that their systems had just come up (Poor for large company to have systems down for so long). Furthermore the lady said as it was late she cant check with the courer company and that I should call them, when I did they were still open.</p> <p> </p> <p>Seems like Vodacom dont value existing clients, maybe we should change to another service provider.</p> <p> </p>