POOR Online Sales and POOR Communication - Terrible Turnaround

I’ve been holding off on this review for a while, because I ********ly thought that Vodacom would sort out my problem fairly and timeously. My experience has been nothing but unfair and certainly not handled with ANY urgency.

I successfully app**** for an online Father’s Day special…that’s correct….more than 45days ago on the Vodacom Website for the Galaxy S8 Plus and Galaxy Gear Sport Watch for R549 and despite countless costly phone calls, frustrating emails, re-explaining myself to various call centre agents and even at one point speaking to a Manager, I’m yet to receive the devices that I app**** for, though my application was approved. I have countless record of emails and voice recordings with Vodacom Online agents and some of them were, as far as I’m concerned, extremely rude and insincere. I spoke to a Manager on a Friday morning and was promised that she would personally call me back the following Monday….That was more than a month ago and I’m yet to receive that phone call???? ABSOLUTELY Disgusting !!!

No-one could tell me why the application took so long and after more than a week, I was told that the reason for the delay was the fact that Vodacom had no stock of the watch. Vodacom Obviously did not removed the Online Add in time. (NOT MY PROBLEM !!!) The suggestion by Kendell in the Vodacom Online department for me to only take the phone only was completely undermining, misleading and insincere. As a soon to be customer, I obviously did not accept this and demanded to speak to a Manager who, as I started above, was completely useless.

I called again and eventually spoke to Sameera Chetty who went COMPLETELY out of her way to source another watch, (Wrong Colour but non the less), to try and honour my orders. (Thank you Sameera). I sent her all my docs as requested and another week went by. Sameera explained that there was an issue with the order and Re-created my order and finalised it while I was on the phone with her. I received the SMS verification and rep**** “1” to confirm the order. I received a call from the “Verification Department” last week Thursday (26July 2018) and we verified my delivery Address and I was told that delivery would take 3 to 4 business days…

Taking my now experience with Vodacom sales, I was not surprised when I received another verification SMS on the 1st Aug2018 and when I called, I was told that the order was cancelled and a new order was created. I HAD TO CALL IN TO FIND OUT MYSELF….ZERO COMMUNICATION FROM VODACOM. I then received another call today to verify my order and the agent (Mpho Thulo) went one step further to confirm the order and I was told that the order could not be finalised, as the watch was obsolete. He then suggested that he re-create the order for only the phone only, for the same price REALLY?????……BACK TO SQUARE ONE!!!!. He said he will “send a message” to Sameera. Not sure what that means. Must have been via ***eon, because I’m yet to receive a call.

The only way this will be resolved if Sameera 1. Place the Order, 2. Verify The order, 3. Delivery the order herself, as it seems she’s the only one who actually knows what’s going on actually give’s a ****, Unless you (VODACOM) can find another solution.