Poor Online/Call Customer Service

<p>Last week ****h Jan 2017) I completed my application for a new contract and phone over the internet and telephone, thinking that it should be easier than trying to get to a store with my work being very demanding etc.<br />I also requested to keep my old prepaid number.<br />However it turns out that it would have been better to just take time off of work to go in store to do the application instead. They delivered the phone on Tuesday this week (17 Jan 2017) with the incorrectly sized sim card for the phone, they sent me a duo sim instead of a nano sim, so I anyway had to go in store and purchase another sim card on my own account. And then when they are doing the sim swop I learn that they did not migrate my old number at all, as I had requested (more than once when doing the application). I've had to sit on the phone for ages just to get through to someone to assist me in migrating my number, being sent from one person to the next. I was told, after eventually getting to some who was able to help, it will take 2-5 hours then the number will be migrated, but it is now 20 hours.<br />I have no doubt that it will eventually be done and so on, but my frustration is that it turned out to be such a mission by doing an online/telephonic application and order instead of going in store, whereas it's supposed to be the opposite way round.<br />I am also not pleased about the fact that the airtime and data I had purchased for my prepaid number (for work purposes) will be forfeited once the migration in complete, and one is not able to send these amounts to a "friend/family member" in the interim. And I have been informed that other networks allow you to carry it over.... so this also irked me.</p>