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Duncan A

1 reviews | Active since Sept 2016

01 Aug 2018, 10:36

Poor number port experience

I've tried to get ported onto your network 3 times now, to no avail.

Twice with SMSs from my old SIM, and then when that didn't work, into the Canal Walk store last week. They said it would 'definitely be done' by latest Thursday morning last week. I'm not going to waste any airtime to call or my time by going into a store again.

0
Replies (3)
Vodacom
Vodacom's reply01 Aug 2018, 10:55
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Aug 2018, 14:52
Official

Dear Duncan,

As per our recent conveersation,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Your query is being investigated and feedback will be given.

Warm regards,

Shad

Best regards,

Vodacom
Vodacom's reply06 Aug 2018, 07:15
Official

Dear Duncan,

We have received feedback from our port support team.

This has now been resolved.

The number was ported Friday evening.

Please dial 100 to activate the prepaid account.

You may purchase prepaid recharge vouchers to load airtime.

Please dial *135# for other services.

Warm regards,

Shad

Best regards,