1 reviews | Active since Mar 2016
Poor /no signal since Augt 2014 promises not kept
I have written numerous e-mails & made numerous calls to Vodacom & ICSA to complain that I either have no signal or poor signal since August 2014 and it is even worse in the last month. I am on a 3G prepaid ****le system *** and in the middle of doing banking or bidding on E-bay my connection is lost and I then often have to re-download the same website to continue, using up my data due to Vodacoms poor service.<br> Here are the responses I got in writing & verbally from Vodacom:<br> 1 ) . Move to another service provider (if I in my job told a customer that I would be fired for bringing the company into disrepute).<br> 2 ) . New tower going up nearby in Parkrand - that was in Feb 2015 in response to my complaint to ICSA .<br> 3 ) . Chief Engineer for my area phoned me having seen all my complaints and kindly offered as a gesture of goodwill 2gb free data 1st/2nd of every month for 1 year. Got for a couple of months , but nothing this month - Call Centre told me when asked about it , it is not the end of the day yet & anyway I must remember it is a Good Will gesture not a right.<br> 4 ). Vodacom Escalation & ICSA will not reply to my last 4 e-mails to re-open the case
We would like to apologise for any inconvenience caused.
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Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Still poor 3G signal in Boksburg South , now been told it would be resloved since August 2014 , reported to ICSA Feb Feb 2015 and still have poor signal now September 2016. No doubt if I phoned Vodacom or ICSA they would tell me to swop to another servive provider just like all the times before. I was also told by Vodacom I would be kept informed of progress on 2 x sites going up in my area , but heard nothing. Still have not received the 2GB goodwill promised for one year by Chief Engineer for my area for all the inconvienence.
So Vodacom just as *********** as ever and also lying in adverts that they cover 99% of SA.
Still poor 3G signal in Boksburg South , now been told it would be resloved since August 2014 , reported to ICSA Feb Feb 2015 and still have poor signal now September 2016. No doubt if I phoned Vodacom or ICSA they would tell me to swop to another servive provider just like all the times before. I was also told by Vodacom I would be kept informed of progress on 2 x sites going up in my area , but heard nothing. Still have not received the 2GB goodwill promised for one year by Chief Engineer for my area for all the inconvienence.
So Vodacom just as *********** as ever and also lying in adverts that they cover 99% of SA.
Nothing changed since my last posting or in fact since August 2014 & no one has contacted me as was promised above by Vodacom.
Absolutely disgusting company & it should have been fines or closed down by ICSA long ago , but Vodacom seems to have ICSA in their pocket.
Nothing changed since my last posting or in fact since August 2014 & no one has contacted me as was promised above by Vodacom.
Absolutely disgusting company & it should have been fines or closed down by ICSA long ago , but Vodacom seems to have ICSA in their pocket.