TG
Thamandrin G
1 reviews | Active since Mar 2009
17 May 2016, 11:24
Poor/No Service - Samsung S7 Edge phone faulty
<p>Renewed my contract and got the new Samsung Edge Phone deleivered to me by Vodacom.</p> <p>Reported a fault on the phone last week through Vodacom's call centre. Requested a reference number for the call and they said there was no reference number for the complaint. Was promised that my phone will be collected and replaced. To date, nobody has gotten back to me.</p> <p>Be a long serving customer with Vodacom and am really unhappy with the NO SERVICE treatment. Hopefully this complaint via this forum will be dealt with more effectively.</p> <p> </p> <p> </p>
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Replies (2)
Vodacom's replyOfficial
17 May 2016, 12:24Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2016, 12:24
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
TG
Thamandrin G's updateReviewer Update
31 May 2016, 06:11Unbelievable ZERO SERVICE level from Vodacom. No one contacted me or followed up on this complaint (when posted on the 17.05.2016).
I have a FAULTY, unused brand new phone waiting to be replaced.
Tried several times calling the service desk for assistance and NOTHING. I am so tempted to cancel my contract with Vodacom and I feel I have every right to do so due to their ZERO COMMITMENT to customer service. Really disappointed with how this matter was mis-managed.
TG
Thamandrin G's update31 May 2016, 06:11
Reviewer Update
Unbelievable ZERO SERVICE level from Vodacom. No one contacted me or followed up on this complaint (when posted on the 17.05.2016).
I have a FAULTY, unused brand new phone waiting to be replaced.
Tried several times calling the service desk for assistance and NOTHING. I am so tempted to cancel my contract with Vodacom and I feel I have every right to do so due to their ZERO COMMITMENT to customer service. Really disappointed with how this matter was mis-managed.