POOR / NO SERVICE, PLENTY OF FALSE PROMISES

12 SEPTEMBER I UPGRADED MY CONTRACT WITH VODACOM. I AM SUPPOSE TO RECEIVE R120 AIRTIME A MONTH AS WELL AS 1 GB OF DATA. THIS MORNING I CHECKED MY BALANCE AND THE R120 IS THERE, THE 1 GB OF DATA NOT ... ALSO NOTE 19 SEPTEMBER AFTER I LOGGED COMPLAINT ON HERE ASHLEY PHONED ME, GAVE ME THE PROMISED 1 GB OF DATA FOR SEPTEMBER AND ASSURED ME THE PROMOTIONAL 5 GIG OF DATA WILL BE ADDED TO MY ACCOUNT ON THE 1ST OF OCTOBER. ALSO PROMISED PRO RATA 1 GB OF DATA TO BE ACTIVATED TODAY ... DID NOT RECEIVE MY MONTLY 1 GB, DID NOT RECEIVE THE PROMOTIONAL 5GB OF DATA, I DID NOT RECEIVE THE PRO RATA 1 GB OF DATA AS PROMISED BY ASHELY. SENT E MAIL THIS MORNING BEFORE 08H00, 4 HOURS LATER AND NOBODY BOTHERED TO COME BACK TO ME. I PHONED THE WONDERFUL CALL CENTRE NOW, SPOKE TO VUHLE WHO DOES NOT KNOW A THING ABOUT CUSTOMER SERVICE, WANT TO TELL ME THE 5 GB OF DATA ALLOCATED WHICH I TOLD HER IS NOT, THEN SHE JUST DISAPEAR FOR HOW LONG AND WAS TO TRANSFER ME TO SOLUTIONS. TOLD HER THEY CAN PHONE ME BUT I AM NOT HAPPY AGAIN WITH THE LACK OF SERVICE FROM BOTH ASHELY AND NOW AGAIN VUHLE. WHY DID I NOT GET MY 1 GB OF DATA AS PER UPGRADE, WHERE IS MY PROMOTINAL 5 GB OF DATA VALID FOR A WEEK AND WHERE IS MY PRO RATA 1 GB OF DATA AS WELL. I CHECKED MY BALANCE ALREADY 10 TIMES LIKELY THIS MORNING AND I ONLY HAVE GOT R120 AIRTIME WHICH IS IN BREACH OF MY CONTRACT. SORT THIS OUT AND COMPENSATE ME FOR YET AGAIN NO SERVICE BUT PLENTY OF FALSE PROMISES