Poor / no service

Email sent to Vodacom on 1 December 2015<br> I have been a subscriber for over 15 years. I have poor or no signal in my home and this is not acceptable. Why is this a problem. I have never encounter such an issue. I moved into my home a month ago...and we cannot make or get many calls due to the signal. And we have to stand outside our home to make or receive calls. Please can you assist in improving the signal in my home.. I pay Vodacom over R1500 a month and this service in not working for me. I would not want to change networks as I have been loyal to Vodacom and have been happy up until of late. On 2 December I received a reply email with information they needed to address my query, of which I sent through promptly. They sent an email acknowledging receipt thereof. On 14 December 2015 I sent a follow-up email as I had not heard back from them., Only to be told the turn around time is 10 working day. Well its now over a month from original date and I called them this morning again. after explaining myself again I was promised as call back from a Manager. Still no call back or anything. Pathetic service and still with poor or no signal in my home.<br> <br>