EP
Egan P
1 reviews | Active since Jul 2018
29 Nov 2021, 18:56
Poor network Vodacom 7months no fix
Got a message today that my query was resolved but nothing was done not even a technician phoned me nothing. Ref no ***. This is the ref new ref number the gave me after I waited since April for the same problem to be fixed. April ref no ***. So in short since April nothing has been done but lying to me. Technician phoned me last month and told me that there is no funds to upgrade Kathu towers. Its not a software problem because at 00h00 when everypne is asleep the signal is good so the problem is to little data allowcation for the area.some other areas got good signal most of the time.Im paying the same data fees so I expect to get the same service as people in the cities.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
30 Nov 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
