LM
Lesley M
1 reviews | Active since Apr 2025
21 Jun 2025, 15:49
Poor network services and *********** technicians and their managers
Complaint: I've been experiencing persistent issues with Vodacom SA's network coverage and customer support. Frequent dropped calls, slow data speeds, and difficulty resolving issues with customer service. Extremely disappointed with the service. Vodacom is very poor service provider, all they want is our money and no service 😢
Case CINC*** | CIRN - CS*** || Link Degradation || BI LTE Access | S***
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Replies (2)
Vodacom's replyOfficial
21 Jun 2025, 16:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2025, 16:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Jul 2025, 12:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that your line has been restored and now stable.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply01 Jul 2025, 12:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that your line has been restored and now stable.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team