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Adele M
1 reviews | Active since Aug 2018
20 Jul 2022, 12:01
Poor network service - Vodacom
The worst ever service! I have been in communication with Vodacom since Monday 6/07/2022 to inform them that there is a network problem in my area as the network is jumping from 2G to 3G. I have been told to reboot my device and even to forward my device speed to them. I have told them on numerous times that I AM NOT THE ONLY ONE EXPERIENCING THIS NETWORK ISSUE, BUT THE WHOLE TOWN, and still they keeping on asking me to either reboot or forward MY device details. The problem is not with my devices, but the network as a whole, but it seems to be to much trouble to sent out a technician to go see what is going on
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Vodacom's replyOfficial
20 Jul 2022, 14:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2022, 14:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Adele M's updateReviewer Update
20 Jul 2022, 15:35Please note that I do NOT have a query! I am informing you that there is a problem with the network in my area!!!!!!! Vodacom tower is dropping signal since Saturday 16/07/2022 in the whole area!
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Adele M's update20 Jul 2022, 15:35
Reviewer Update
Please note that I do NOT have a query! I am informing you that there is a problem with the network in my area!!!!!!! Vodacom tower is dropping signal since Saturday 16/07/2022 in the whole area!