Poor network quality, multiple complaints
On 31 March 2023 and on 8 Aug 2023 I have complained about the poor service delivery from Vodacom, where I have perfect 3G signal strength, but the quality is pathetic. The signal is, at best, for download, 630kbps with a latency of 139ms and a jitter of 327ms. For upload it is 1.19Mbps connection with a latency of 662ms and a jitter of 863ms. Both previous complaints will be resolved, but the problem returns. I am working from home and is dependent on good signal to be able to perform my work. I have tried dialing 082 135,but no conaultant answers. It seems that Vodacom is not interested in my business as they care not to fix the problem.
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Vodacom's replyOfficial
05 Jan 2024, 16:10 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team. Based on the feedback provided, our team reached out to you and will address the issue raised. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team. Based on the feedback provided, our team reached out to you and will address the issue raised. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2024, 16:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team. Based on the feedback provided, our team reached out to you and will address the issue raised. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our networks team. Based on the feedback provided, our team reached out to you and will address the issue raised. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,