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Martino A

1 reviews | Active since Jul 2020

20 Jul 2020, 11:22

Poor Network quality and Customer Service

I'm basically stuck with a 24 month LTE data contract with vodacom. I've it for 3 months now and have to phone customer care every second day because my network is so bad. I am unable to work from home due to this persistent issue, can't get out of the contract either because yeah, you are tied to this bad service for another 21 months. I log network tickets, and a few days later i get an sms saying it has been resolved but nothing on my end, the poor network continues. It is frustrating to the core that my issue has not been resolved to the point where I can actually do my work from home, current download speed is less than 1mbps, what can I do with this?! How can I get out of a contract that fails to deliver and not paid 20k to cancel it??

0
Replies (4)
Vodacom
Vodacom's reply20 Jul 2020, 12:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MA
Martino A's update20 Jul 2020, 14:24
Reviewer Update
I'll probably be waiting till my contract ran down for this call..
MA
Martino A's update21 Jul 2020, 11:42
Reviewer Update
Patiently still waiting.. Wish I could emphasize the bad service! Absolute garbage
MA
Martino A's update06 Aug 2020, 22:24
Reviewer Update
Network Team called on Monday, advise me that a cancellation request has been sent through and that I would be contacted regarding my cancellation. It is now 4 days later and no contact has been made and yet I receive an sms stating my query has been closed. 2 days ago I contacted vodacom through their social media channel. This was the message I got: "Hi, our records indicate that your issue has been escalated the to our cancellation team. The reference number is ***." I honestly have never experienced such poor customer service. I want out!