Poor network issues

This is my third complaint regarding the recurring internet performance problems.

Once again, the connection was extremely slow, with latency reaching 500ms. We were unable to stream anything. This is the worst it has been recently. The issue occurred on Sunday from 10:30 to 14:00, and the same problem happened on Saturday. The connection works in the mornings, but by the afternoon it consistently fails.

Although Vodacom resolved a tower issue last month, the problem has clearly returned. I even rebooted the Wi-Fi router, but it made no difference.

It seems there is more focus on closing tickets within SLA timelines than on properly resolving the underlying issue. I am repeatedly told there is “no issue on the tower,” yet last week another representative confirmed there was in fact a tower fault. Now I am again being told there is no problem. This inconsistency makes it difficult to believe that proper checks are being done.

Somewhere along the line, Vodacom has dropped the ball. Outsourcing everything does not appear to be helping—perhaps if more accountability were taken internally, these recurring issues would be addressed properly.

I would appreciate a thorough investigation and a permanent resolution to this ongoing problem.