BB
Bronwyn B
1 reviews | Active since May 2011
24 Apr 2019, 09:15
Poor network for days and still not fixed!!!
Very little or no signal in our area since Friday last week. My colleague called Vodacom on Saturday and as usual gets all the same excuses. Still today signal is non-existant or intermittent, can't make or receive calls. As soon as i try make a call it drops it and no one can get through to me. The tower we have on the property is a Vodacom tower with MTN and Cell C also using it and when Vodacom doesn't have signal both MTN and Cell C still have signal, how does that work? Vodacom is absolutely useless. Time to change to a better provider as it is clear Vodacom can neither provide the service and doesn't care either.
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Replies (2)
Vodacom's replyOfficial
24 Apr 2019, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2019, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Apr 2019, 08:55Dear Bronwyn, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to our Network Team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 hours. Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2019, 08:55
Official
Dear Bronwyn, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to our Network Team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 hours. Regards, Vodacom Consumer Website Team