KM
Khuliso M
1 reviews | Active since Jun 2024
04 Jun 2024, 16:29
Poor Network
Our business has been with vodacom business fibre for a few years now, however the service that we have been receiving recently is **********, every month our internet goes down for the whole day or two days , with no explanation or warning , when we call in for assistance we are placed on hold for roughly 30 minutes . It takes half the day for our internet to come back up and this affects our business.
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Replies (2)
Vodacom's replyOfficial
05 Jun 2024, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jun 2024, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jun 2024, 10:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2024, 10:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the query was resolved. Regards Consumer Website Team
Best regards,