1 reviews | Active since Jan 2014
Poor network coverage, even worse "service"
<p>I've posted previous Hello Peter reports on this exact same query on 25 March, 11 April and 18 April, each time receiving a message from Vodacom to promise that "they will revert to me soon to resolve the problem"... well Vodacom it's now been about an entire year that I've had to deal with dropped calls, sms's not going through and the best of all is that now people inform me that they try to phone me only for the line to go straight to my voicemail (and then I don't even receive the voicemails?!!!) even though my phone is on and both me and the caller are in supposed-to-be prime network coverage areas... and as I'm running a business with this line, I simply cannot go on like this and I will highly recommend that whoever reads this also don't bother wasting any time and money with Vodacom...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
It's really no surprise anymore but as could be expected it's now more than 10 days after having posted this report (after also having previously posted reports on the same matter numerous times before) and yet again Vodacom didn't even bother in the least little bit to get back to me - again. I then requested the cancellation of my contract but they then also "promised to get back to me" last week but haven't done so yet and to be honest I don't expect that they will. What an extremely disappointing company...
It's really no surprise anymore but as could be expected it's now more than 10 days after having posted this report (after also having previously posted reports on the same matter numerous times before) and yet again Vodacom didn't even bother in the least little bit to get back to me - again. I then requested the cancellation of my contract but they then also "promised to get back to me" last week but haven't done so yet and to be honest I don't expect that they will. What an extremely disappointing company...