TM
Thokozani M
1 reviews | Active since Sept 2014
26 Aug 2020, 14:56
Poor network coverage
My area has been without coverage for the past 3 days.This is so frustrating,we can’t connect to the internet or even make phone calls.Decided to purchase an MTN sim card,just to stay connected.Please sort this out
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Replies (2)
Vodacom's replyOfficial
27 Aug 2020, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Aug 2020, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Aug 2020, 17:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further". Regards Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2020, 17:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further". Regards Consumer Website Team
Best regards,