Poor Network Coverage contract cancellation - T&C not followed

Vodacom is not truthful to its T&C of being able to cancel its data package should it be established that there is network coverage, I cannot even make or receive proper voice calls. Vodacom never honour that part of their T&C and their consultant never wants to take responsibility and will circulate you between customer care and the cancellation department without any assistance than countless inaudible calls due to their poor network.

Vodacom is billing me every month for the service not being received and it is pointless to pay for the service not received, they are a **** and don’t want to terminate the contract. It will be worth it that I transfer whatever they are billing me to a service provider who will enable me to achieve my life targets. With a hard time in the economy, I work and study from home and the fees need to be paid. The way Vodacom is treating this matter is a threat to my job security and livelihood as I cannot make progress toward my daily requirements.

In summary, they are charging me about 150% of the remaining balance of the contract which doesn’t make any financial sense/balance, for the service not offered. They even failed to terminate the contract without a termination fee with clear evidence that there is no network coverage, this was even confirmed by the sales representative from their store. They made me create a service request that they could not attend to for over a week full of follow-up.