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Anelisa N
1 reviews | Active since Apr 2015
11 Jul 2020, 08:52
Poor network coverage
Poor network coverage in my area. We've been logging calls to be assisted but in vein, we don't have network at all in my area, we can't make or receive calls since January 2020 it's very bad. Several reports were sent to Vodacom but they never assist.
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Replies (2)
Vodacom's replyOfficial
11 Jul 2020, 11:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2020, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anelisa N's updateReviewer Update
15 Jul 2020, 15:02This feedback was sent to me begging of April 2020. We have been experiencing this problem since February 2020. its been six month now waiting for Vodacom to help us. How long will it take to resolve this matter? We are getting invoices every month from Vodacom and we are paying for our contracts but Vodacom takes months to resolve our quires. Very bad.
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Anelisa N's update15 Jul 2020, 15:02
Reviewer Update
This feedback was sent to me begging of April 2020. We have been experiencing this problem since February 2020. its been six month now waiting for Vodacom to help us. How long will it take to resolve this matter? We are getting invoices every month from Vodacom and we are paying for our contracts but Vodacom takes months to resolve our quires. Very bad.