JM
Japie M
1 reviews | Active since Feb 2015
15 Feb 2022, 10:48
Poor network coverage
I have had virtually no network at my house in Ext 18,Eden Glen, Edenvale for the last two weeks. After various calls and empty promises nothing has been done. Am I still supposed to pay the monthly account for poor service?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Feb 2022, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2022, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Feb 2022, 15:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Network Team. Based on the feedback provided the team has make contact with you and busy assisting with your query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2022, 15:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Network Team. Based on the feedback provided the team has make contact with you and busy assisting with your query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,