POOR NETWORK CONNECTION IN HILLCREST, KZN

Over the past few weeks I have complained more than once regarding the poor reception at my home. I have my cell phone, wifi and work 3G all on Vodacom and over the past few months there have been several occasions when I have been with no network on any of my devices making it IMPOSSIBLE for me to work from home. Last week I was told that there is a problem in the area where I live and plans were in motion to resolve this however I cannot be given a timeline. Several residents within the estate that I live at have cancelled vodacom and moved over to MTN for this reason. I am experiencing this issue once again and I am no longer prepared for something that only works randomly and not at my residence. I have already cancelled my Wifi contract which was on a month to month. If Vodacom cannot solve this problem immediately then I am paying for something that I cannot use and therefore request that my contract be cancelled without penalty. Please look into this and advise. Kindly do not just cancel without first liasing with me. Regards