Poor Network Connection

I recently reported a problem with the network due to no data connection and signal and it was assigned to the technicians for them to resolve it. I received an sms stating that the problem has been resolved but it hasn’t been resolved as we are still experiencing the same problem. See the information below: 1. Dear Vodacom Customer. Your service ticket with reference number A9-79R8-7P1CS has been closed. Thank you Vodacom. 2. Dear Vodacom Customer. Your service ticket with reference number A2-K0QB-3B71HH has been closed. Thank you Vodacom.

My Location:

Latitude: -25,5604 Longitude:28,0919