Poor network and poor service from the engineer

On the 03rd of April 2021 I log a call with Vodacom regarding network issues @ R4 Location Mgomanzi AA Butterworth, reference number that was given to me is A2-OM12-KSJUB, the iisue is the network where we are unable to receive calls phones are always on voicemail, we cannot call each other in the same yard. As we're not staying with our parents it frustrates when you call home no answer especially in this covid 19 situation, its not a nice feeling what our people are experiencing .. On the 6th of April Mzondeleli call me back and he told me that Vodacom is not having any plan to improve the network , and he told me that we can leave Vodacom and join other networks, and I ask him that is that what Vodacom is advising? And I did receive message to rate where I rated him zero. Is Vodacom not willing to improve this network, and its frustrating. What is your take Vodacom because our people are suffering and you are saying you're the best network in the country, so being the best is to tell people to leave the network and join other networks. Am listing to this query