POOR MOBILE NETWORK / NETWORK DROPS

Good day.

I would like to begin and say this is the first time in a very long time I have written a review about Vodacom so I want to thank Vodacom for doing such great customer service.

However, something just came up. I have internet at my house. And today, the 28th of February 2023, our interner went down. Now, in the past when that happend, I switched on my mobile data and had no problems.

But I noticed as time went by, it as if the internet connection does not quiet come through...the mobile network jumps between 4G and 5G...but for example...I struggle the do a simple thing like searching for something on facebook or streaming the radio.

This cannot go on like this. I have a friend, she lives just outside Upington, and I live in town. She also struggled with Vodacom ans poor signal until a point came where she said either they must do something or she will cancel all her contracts.

Vodacom then contacted her and they installed a SIGNAL BOOSTER at her house. If this poor mobile internet continues, I am going to have to insists that Vodacom also install a SIGNAL BOOSTER at my house.

Even sometimes when someone calls me or I call them, the call just randomly drops, for no reason at all.

Most of times there is no problem, but like today it as if something is holding back the internet. I am aware that loadshedding can also play a roll, but on the moment of typing this review, we have power.

I also know Vodacom will be doing tests in my area to see if there is a problem with the signal. Please just note....that they will maybe see that the signal is 100% fine...but only at that current time.

So in conclusion, I think Vodacom must do what they must, and then arrange with me and install a SIGNAL BOOSTER. Otherwise I might became very unhappy and Vodacom will hear from me much more.

Kind regards Mr Elriek Swanepoel