BvdW
Ben van der Walt
1 reviews | Active since Jul 2011
07 Jun 2023, 23:15
Poor mobile app
Your mobile App is a total desaster, why change it and not test it. I can't see my balances, income up with "maintenance " it's a total desaster. If you don't resolve this soon you will certainly loose customer's
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jun 2023, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2023, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jun 2023, 11:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you've confirmed the My Vodacom App is now up and running again. Should you experience continuous issues do take screenshots of the errors.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2023, 11:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you've confirmed the My Vodacom App is now up and running again. Should you experience continuous issues do take screenshots of the errors.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,