PB
Phillip B
1 reviews | Active since Dec 2009
11 May 2021, 13:37
Poor/ Min service from Vodacom
We installed fibre internet to our home. We waited from November 2020 to nearly end of February 2021 before it was installed.
Since 22 April 2021 we do not have any service any more. It was reported almost every day. Every call took forever and we spoke to different operators every time and got a lot of promises but nothing happened.
We are sick and tired about such poor service. Vodacom was quick to charge us prorata for a few extra days but now they expect us to pay for something we do not have.
Will they ever respond to this.
Hugo Bruwer
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Replies (2)
Vodacom's replyOfficial
11 May 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Phillip B's updateReviewer Update
12 May 2021, 13:52WHAT ????. Which service was restored. Definitely not our fibre service. It is still not working. Tomorrow it will be 3 WEEKS without service. DO SOMETHING PLEASE !!!!!!!!!!. IF YOU CANNOT GIVE ME THE CHANCE TO MOVE TO A SERVICE PROVIDER THAT ARE WILLING TO GIVE ME SERVICE.
PB
Phillip B's update12 May 2021, 13:52
Reviewer Update
WHAT ????. Which service was restored. Definitely not our fibre service. It is still not working. Tomorrow it will be 3 WEEKS without service. DO SOMETHING PLEASE !!!!!!!!!!. IF YOU CANNOT GIVE ME THE CHANCE TO MOVE TO A SERVICE PROVIDER THAT ARE WILLING TO GIVE ME SERVICE.