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Sandesh B
1 reviews | Active since Oct 2021
28 Jan 2022, 21:19
Poor Management = Poor Service
Absolutely pathetic service related to fibre connectivity issue. Been sent from pillar to post to get a resolution without success. Cannot get access to a senior person to escalate the issue. Please assist and save your reputation. Affecting working from home, children studies etc.
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Vodacom's replyOfficial
29 Jan 2022, 11:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2022, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sandesh B's updateReviewer Update
29 Jan 2022, 14:17Thanks for the standard public response which still has not translated into any viable action. Maybe consider an apology in the future, may go a long way to pacify customers.
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Sandesh B's update29 Jan 2022, 14:17
Reviewer Update
Thanks for the standard public response which still has not translated into any viable action. Maybe consider an apology in the future, may go a long way to pacify customers.