Poor management of account

I wrote a report on 29/07 regarding my debit orders that did not go off for 10 months, because of a mistake on your side. I was contacted and offered a gesture of goodwill for the last month of the entire 10 months. This does not start to justify the fact that you didn't notice any failure of payments on my account and you didn't suspend the service, nor contacted me via cellphone or e-mail, nor did you forward any invoices to me. I accepted to pay my bills/fees monthly, not yearly. Now I must go into debt as a result of *********** staff and mismanagement of the account. You did not follow the terms as stipulated in our agreement, nor delivered a quality service. This mistake was on your side, now i must suffer. I want a better deal than the one you offering me, and I want Justice.