Poor maintenance of network

This report was reported on 2 November, nearly a month ago. The call centre has been great in taking and following up, but the maintenance crew don't want to or cannot resolve the problem, which is a stability problem. I have forwarded them the results from the ping and tracert tests, showing time outs to their routers and servers., but they simply do not intend to resolve the problem. The stability is so bad that I have to use another ISP to run some applications that are stability crucial.<br> <br> What is it with maintenance, either the could not care or they are *********** and cannot resolve the problem. Either way, it is a sad situation which has driven me, as a last resort to hello Peter.