poor level of service from Vodacom

<p class="MsoNormal">Below is a track and trace of events that have taken place from February 2016 to date with regard to the cell number in question ***.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">I had initially forwarded in writing to Vodacom through e mail that I required my contract to be cancelled. I was at that juncture under the impression that the cancellation was carried out.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">Only to find out in the month of March that the cancellation was in fact not put through the system. I went into a Vodacom store where the consultant then cancelled the contract however mentioned that I should be reimbursed with the one months subscription. That to date has not been done.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">Thereafter I requested that the number goes to pre paid and currently there is no bis active even though it was loaded three times already on this phone in question.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">Both my husband and I have been into the Vodacom store three times thereafter and there has been no resolution.</p> <p>&nbsp;</p> <p class="MsoNormal">There has also not been any feedback from the Vodacom team responding to the issues that I have been experiencing.</p>