POOR LEVEL OF SERVICE BY ALL INVOLVED !

I took up a new contract and requested to keep my current number. I waited for more than week for the SIM to be activated ! An activation takes no more than 48 hrs, by their standard. I poke to numerous consultants about this and none of them could give me a reason why the new SIM was still not activated. Today I spoke to a guy named Denzel and he informed me that my number has been activated under someone else's name, BUT I AM THE ONE WHO IS PAYING FOR THE CONTRACT ! Vodacom did not even have the decency to tell me about this ! I had to call, using my airtime, because their stupid Call Centre has a call limit, to find out that my number is in someone else's name. I am appalled by Vodacom's service ! Shame on you ! <br> <br> If you, Vodacom, have any decency or value for your customers, you will rectify this matter, at no cost to myself. You will make an effort to contact me and explain what happened and make right what your staff has messed up. I am furious ! This is completely unacceptable !